User Support

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Our team has considerable expertise of working with HPC systems users. That wide experience, coupled with our scientific background, allows us to empathize with users’ problems. We can rapidly provide suitable advice on any technical issues that arise from the use of simulation software on a supercomputer.

In addition, we also have the knowledge to assist to system administrators in their day-to-day work. We can help in providing an optimal configuration setup for all tools involved in the cluster management (batch queuing, incident detection and solving etc.). Finally, we can work side by side with them in order to resolve any problems that come up during the system’s lifetime.